This Refund Policy applies to purchases made through smartersofficiel.shop under the brand name Smarters Officiel.
1. Digital Service Policy
The products and services offered by Smarters Officiel are digital in nature. Because access, activation, and service details are generally delivered electronically, all sales are generally considered final once the order has been processed or the service has been delivered.
2. Non-Refundable Circumstances
Refunds will not be provided in the following circumstances:
- if the service has already been delivered, activated, or accessed;
- if the customer changes their mind after purchase;
- if the customer ordered the wrong plan or provided incorrect information;
- if service quality is affected by the customer’s internet provider, device limitations, app configuration, or third-party platforms;
- if the customer fails to contact support for troubleshooting before requesting a refund.
3. Possible Refund Review
In limited cases, a refund request may be reviewed where there is a verified duplicate payment or a confirmed technical issue directly attributable to our service and not resolved after reasonable support efforts.
Any approved refund remains at the sole discretion of Smarters Officiel.
4. Support Before Refund Review
If you experience an issue, you must first contact support and provide enough information for troubleshooting. Our support team will make reasonable efforts to diagnose and resolve the issue before any refund request is considered.
5. Chargebacks
Opening a chargeback or payment dispute without first contacting support to seek a resolution may result in suspension or permanent restriction of current or future service access.
6. Contact
For billing issues or refund-related questions, contact:
support@smartersofficiel.shop